privacy-policy

1. Information We Collect

1.1 Personal Information You Provide

• Account Information: Name, email address, password when you register.
• Order Information: Billing address, shipping address, phone number, payment details.
• Communication Data: Messages you send us via email or contact forms.
• Profile Information: Preferences, wishlist items, and saved addresses.

1.2 Information Collected Automatically

• Device Data: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited, time spent, links clicked, referring URLs.
• Cookies & Tracking: Session cookies, persistent cookies, pixel tags, and web beacons.

2. How We Use Your Information

• Process, fulfil, and communicate about your orders
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and delivery notifications
• Send promotional emails, newsletters, and special offers (with your consent)
• Improve our website, products, and user experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and resolve disputes
• Personalise your shopping experience and provide tailored recommendations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service Providers: Payment processors (Razorpay, PayU), logistics partners (Delhivery, Blue Dart, India Post), email service providers, and analytics tools — solely to operate our business.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

4. Cookies & Tracking Technologies

We use cookies to enhance your experience. You can control cookie settings in your browser. Types of cookies we use:

• Essential Cookies: Required for the website to function (e.g., shopping cart, login sessions).
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics).
• Marketing Cookies: Used to deliver relevant ads on third-party platforms (Meta Pixel, Google Ads).

5. Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and regular security audits. While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years per Indian tax regulations.

7. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal requirements).
• Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link.
• Data Portability: Request your data in a portable format.

To exercise your rights, email us at privacy@houseofnada.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes are effective immediately upon posting. We will notify you of significant changes via email or a prominent notice on our website.

11. Contact Us

For any privacy-related concerns, please reach out to: